SmartEquip is currently seeking a Technical Writer to join our team. The successful applicant will be responsible for creating technical documents and manuals, explaining complex information in a clear and concise manner and working with product and development team to ensure accuracy of documentation.

Responsibilities:

  • Plan, develop, organize, write and edit “manual” of current platform functionality
  • Work with Product Managers to update documentation based on new features/functionality
  • Support development and writing of technical design specifications and test scripts
  • Create basic graphics and annotated screenshots for documentation
  • Work with Project Manager to create customized documents for key clients.
  • Work with Release Manager to create Release Notes for new versions of the platform
  • Maintain a comprehensive library of technical terminology and graphics that can be used in other documents
  • Analyze documents to maintain continuity of style of content
  • Analyze analytics data on usage of help and triage feedback from users and customers.
  • Manage updates and revisions to technical literature

Skills:

  • Bachelor’s Degree in Biochemistry, Biotechnology or related field
  • Proven experience working in testing and documentation rules
  • Excellent written and verbal communication skills
  • Proficiency in MS Office
  • Strong attention to detail
  • Able to write in explanatory and procedural styles for multiple audiences
  • Skilled at prioritization and multi-tasking
  • Experience with product management/development is a plus

Job reports to EVP Product